Yes, if you change your mind or want to change the style of an item within 24 hours of your order confirmation, please contact us via the chat box or email us at contact@coolestcase.com. Please note that paid orders cannot be canceled.
- I am shopping for a gift, will I receive my order in time?
We do not recommend buying last minute gifts here as shipping can take up to 2 weeks.
- What happens if I enter the wrong shipping details?
Don’t worry, please send us the correct shipping details in the chat box or email your order number to contact@coolestcase.com and we will update it in the order, otherwise we are not responsible if the order is not delivered due to the following reasons Due to the following reasons, the shipping details are incorrect and we will not be able to provide a free re shipment.
Please note that shipping details can only be entered in English letters.
- Tracking says “delivered” but I never received it.
In the unfortunate event that your package is stolen or lost, we are unable to offer you a free replacement. We strongly recommend that you provide your phone number at checkout so that the delivery company can contact you in case of an emergency. We will not spam you or contact you.
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